dq999 Privacy Policy

When you open an account on the dq999 platform, play betting or casino games, or contact our support team, various types of information may be collected automatically or directly.

1.1 Information You Provide Directly

• Full name, date of birth, and gender
• Email address
• Home address and postal code
• National ID (NID) or passport number (for identity verification)
• Payment information: bKash, Nagad, Rocket, Upay, or bank account details
• Your communications (live chat or email messages)

1.2 Automatically Collected Information

• IP address and device type
• Browser name and operating system
• Site access times, page visit logs, and click-tracking data
• Cookies and session tokens (details below)
• Referral source (how you arrived at the site)

1.3 Transaction Information

• Deposit and withdrawal history
• Betting and game history
• Bonus and promotion usage records

We use the information we collect for the following purposes:

• Account management: Completing registration, verifying identity, and ensuring account security.
• Providing services: Processing betting, casino games, payments, and settling transactions.
• Fraud prevention: Detecting suspicious activity and preventing misuse of the platform.
• Meeting legal obligations: Complying with applicable anti-money laundering (AML) and Know Your Customer (KYC) regulations.
• Customer support: Responding to your complaints and requests; 24/7 live chat support in Bengali.
• Platform improvement: Analyzing site performance and improving user experience.
• Responsible gaming: Monitoring your gaming behavior and providing support when needed.
• Promotional communications: Informing you about bonuses and offers with your consent (you may opt out at any time).

Cookies are small text files stored in your browser or on your device. dq999 uses the following types of cookies:

3.1 Essential Cookies

The site cannot function properly without these cookies. They are essential for maintaining login sessions, security verification, and payment processing. These cookies cannot be disabled.

3.2 Performance Cookies

These cookies are used to analyze which pages you visit most, where issues occur, and similar patterns. All data collected is completely anonymous.

3.3 Functionality Cookies

These cookies are used to remember your preferred language, display settings, and similar preferences, making your experience more personalized.

You can control cookies by changing your browser settings. Keep in mind, however, that disabling essential cookies may interfere with some important features of the platform.

dq999 never sells your personal information to third parties. However, information may be shared in the limited circumstances below:

4.1 Service Providers

We use trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technology infrastructure, and analytics services. These organizations are given access only to the information needed for their specific tasks and are bound by strict confidentiality agreements.

4.2 Legal Requirements

We may be required to disclose information to comply with court orders, lawful requests from government or regulatory authorities, or legal obligations. In such situations, we will provide only the minimum information necessary.

4.3 Fraud and Security

Information may be shared with relevant authorities to prevent and investigate fraud, money laundering, or other criminal activity.

4.4 Business Transfers

In the event of a future business merger or acquisition, user information may be transferred. We will notify you before any such change takes place.

dq999 follows the highest industry standards to protect your information. Our security measures include:

• SSL encryption (256-bit): All communication between your browser and our servers is fully encrypted.
• Secure payment gateway: All financial transactions are completed through secure, encrypted channels.
• Access control: Only authorized staff may access your information, and only when required for a specific purpose.
• Firewall and security monitoring: Around-the-clock network monitoring and intrusion detection systems.
• Regular security audits: Routine security testing of the technology infrastructure.
• Two-factor authentication: Two-factor authentication (2FA) is available for additional account security.

While we strive to provide the highest level of protection, transmitting information over the internet is not entirely risk-free. We recommend that you use a strong password and do not share your account login details with anyone.

We retain your personal information for as long as:

• Your account is active and you are using the service.
• It is required to meet legal obligations (such as AML regulations).
• A dispute settlement or legal claim is in progress.

Even after an account is closed, certain information is retained for the applicable period in accordance with legal and regulatory obligations. Once the set period ends, information is securely deleted or anonymized.

You have the following rights regarding your personal information:

7.1 Right of Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of all your information.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected.

7.3 Right to Erasure

You may request deletion of your personal information beyond what is required by legal obligations. Note that it may not be possible to delete certain information from an active account.

7.4 Right to Restriction of Processing

In certain circumstances, you may request that the processing of your information be restricted.

7.5 Right to Withdraw Consent

If you have given consent to receive promotional emails or communications, you may withdraw that consent at any time. This will not affect the core services of your account.

To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will respond to your request within 30 days.

dq999 uses international technology infrastructure. As a result, your information may be processed or stored on servers outside Bangladesh. Wherever your information is held, we guarantee that the terms of this privacy policy will be followed.

For international data transfers, we:

• Maintain strict agreements with international payment processing partners.
• Use encryption and secure protocols for data transfers.
• Regularly review the data protection standards of third parties.

dq999 reserves the right to update this privacy policy as needed. If any significant changes are made, we will:

• Publish a prominent notice on the website.
• Notify you at your registered email address.
• Update the "Last Updated" date at the top of the page.

Continuing to use the platform after any changes will be taken as your agreement to the revised policy. We therefore recommend that you review this page periodically.