21+ | Responsible Betting

dq999 Responsible Gaming — Your Protection Is Our Commitment

dq999 believes entertainment should be safe and enjoyable. Follow our responsible gaming guidelines and play in a healthy way.

Why Responsible Gaming Matters

Enjoy the entertainment while keeping yourself protected

Online betting and casino gaming are exciting entertainment — but they are truly enjoyable only when you consistently play within your own limits. The responsible gaming policy at dq999 is the core foundation of our platform.

When gambling causes financial loss or mental stress, it is no longer entertainment — it becomes a problem. We want you to always stay in control. Tools to set deposit limits, manage your time, and take a break when needed are readily available on our platform.

Remember: gambling is never a guaranteed source of income. It is purely an entertainment activity. Placing more bets in the hope of recovering lost money is never the solution.

Safe Environment

SSL encryption and fair play guaranteed

21+ Policy

For adults only

24/7 Support

Live chat support in Bengali

Self-Control

Limit and time-out features

Our Protection Tools

Take control of your gaming experience with these easy-to-use tools

Deposit Limit

Set a maximum daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour wait — which protects you from impulsive decisions. Minimum deposit is ৳300.

Time-Out Break

If you feel you need a rest, take a time-out for anywhere from 24 hours up to 90 days. During this period, no bets or deposits will be possible on your account. The break cannot be cancelled until the period expires.

Self-Exclusion

If you want to stay away from gambling for the long term, choose self-exclusion. Options are available ranging from 6 months up to permanent self-exclusion. While it is active, any attempt to play by opening a new account will be rejected.

Loss Limit

Decide in advance how much you are willing to lose within a given period. Once that limit is reached, your session will automatically end. This protects you from placing excessive bets in a moment of impulse.

Gaming History Review

View a detailed history of all your bets, wins, losses, and transactions at any time. Analyse your spending patterns and adjust your habits as needed. Transparency is the first step toward healthy gaming.

Direct Support

If you have any concerns about gambling, contact us in Bengali via our 24/7 live chat or email. Our trained support team will help you access the right tools and assistance. Asking for help is a sign of courage.

21+

For adults only

Betting and casino games at dq999 are for people aged 21 and above only. There is no way for minors to open an account or play. Be careful to ensure that underage members of your family cannot access your account.

Warning Signs of Problem Gambling

If you notice the signs below, take action immediately

  • You are developing a tendency to place more bets to try to recover lost money
  • You keep coming back even after trying to stop betting
  • You are hiding your gambling from family or friends
  • You are using money set aside for essential expenses or savings on gambling
  • You are lying about your gambling or borrowing money from others
  • You feel restless, anxious, or stressed when you cannot play
  • You are neglecting work, studies, or family responsibilities to spend time gambling

What to Do in This Situation

Once a problem is identified, taking quick action is the right decision

Contact support directly

Write to our live chat or to [email protected]. Our team will assist you with full confidentiality.

Set limits on your account

Activate a deposit limit or time-out right away. Also consider self-exclusion.

Tell someone you trust

Talk to a family member or close friend. Asking for support is far more effective than facing the problem alone.

Details of Self-Control Tools

Learn how each tool works

How to set a deposit limit

Go to your account settings and set a daily, weekly, or monthly limit from the "Responsible Gaming" section. Minimum deposit is ৳300. Once a limit is lowered, it takes effect immediately. Increasing a limit requires a wait of at least 24 hours.

Takes effect immediately

How to take a time-out session

From account settings, choose a time-out of 24 hours, 72 hours, 1 week, 1 month, or 3 months. During this period, logging in is still possible, but placing bets, making deposits, or playing games will be blocked. The time-out cannot be cancelled until the period expires.

Automatically reactivates when period ends

Self-Exclusion Process

Choose self-exclusion for a long-term break. Options of 6 months, 1 year, or permanent are available. While it is active, the account will be fully locked. To reactivate a permanent self-exclusion, you must contact support and a minimum of 6 months must have passed.

Strong protection

Reality Check Reminder

Turn on reality check to receive reminders at regular intervals. A brief summary will appear every 30 minutes, 1 hour, or 2 hours so you can see how long you have been playing and how much you have bet. This keeps you alert and aware.

Customisable

Protection of Minors

Keep children and teenagers away from online gambling

dq999 strictly does not allow anyone under 21 on the platform. Age verification is mandatory when opening an account. Even so, it is your responsibility to keep your account secure from underage members of your household.

Never share your login details (username and password) with anyone else. It is good practice not to save your password in the browser and to log out after every session. Use parental control software on devices used by children.

Advice for Parents

Log out of dq999 after every online session
Keep your password strong and turn off auto-save in your browser
Enable parental controls on personal devices
Talk openly with your family about online betting
If you have any suspicion, let our support team know right away

Responsible Gaming FAQ

Answers to frequently asked questions

Log in to your account, then go to the "Responsible Gaming" settings under the "My Account" section. There you can set or change your daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately. However, increasing a limit requires a wait of at least 24 hours. If you have any trouble, contact us via live chat.

Yes. Even while self-exclusion is active, you can still withdraw any existing balance in your account. The minimum withdrawal amount is ৳1,000 and the process is usually completed within 5 to 30 minutes. For withdrawal assistance, contact [email protected].

A time-out is a short-term break — from 24 hours up to 90 days — that ends automatically when the period expires. Self-exclusion is a long-term measure that can last from 6 months up to permanent, and cannot be cancelled before the period ends. If gambling is regularly causing problems for you, self-exclusion is the right choice.

No. Online betting and casino gaming are purely entertainment activities — they are not a guaranteed source of income. The outcome of every game is random and not predetermined. The chance of winning is always paired with the chance of losing. Only bet money that you are fully prepared to spend on entertainment.

Start by speaking with them with empathy. Try to understand the problem without placing blame. Let them know about our self-exclusion or time-out tools. If needed, contact our support team together — we will help with full confidentiality. Seeking professional mental health support is also a good step.

For the fastest help, contact our 24/7 live chat — support is available in Bengali. You can also email us at [email protected]. Our team is ready at any time, including at night. Urgent requests to activate self-exclusion or lock an account are processed fastest through live chat.

Enjoy safe entertainment at dq999

Play responsibly and enjoy our wide game library, cricket betting, and slots — always within your own limits.

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Our Commitment to Responsible Gaming

We are committed to the protection of every player

SSL Protection

All data is encrypted and secure

Privacy Protection

Your information is never shared with third parties

Fair Play

All games are operated in a fair and verifiable manner

24/7 Support

Immediate support in Bengali for any issue at any time

For more information and support

To learn more about responsible gaming, visit our FAQ or contact our support team directly.

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